At 388gam, your privacy is taken as seriously as your security. This Privacy Policy explains in plain terms exactly what personal data we collect from Pakistani players and visitors, how that data is used, who it may be shared with, how long we retain it, and what rights you hold over your own information. We encourage every registered player to read this document carefully alongside our Terms & Conditions.
Last Updated: January 2026Six principles that guide how 388gam handles every piece of personal data entrusted to us by our players.
All personal data stored by 388gam is protected using 256-bit SSL encryption, access controls, and secure server infrastructure. We apply the same security standards to data storage as we do to financial transactions.
388gam does not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing or commercial purposes. Your data is used solely to operate, improve, and protect your account and experience on the platform.
You can update your communication preferences, request access to your personal data, or ask for corrections directly from your account dashboard or by contacting our support team at any time.
388gam collects only the data that is genuinely necessary to operate your account, process payments, comply with KYC and AML obligations, and deliver a personalised gaming experience. We do not collect data for the sake of it.
All data processing activities at 388gam are governed by our international gaming licence obligations, including AML and KYC compliance standards that require us to verify player identities and monitor transactions for suspicious activity.
We do not retain your personal data indefinitely. Retention periods are set according to the purpose of collection and applicable regulatory requirements. When data is no longer needed, it is securely deleted or anonymised.
This Privacy Policy ("Policy") is issued by 388gam ("388gam," "we," "us," or "our"), the operator of the online gaming and sports betting platform available at https://388gam.com and any associated mobile or web applications (collectively, the "Platform").
This Policy describes how 388gam collects, uses, stores, discloses, and otherwise processes personal data relating to individuals who visit the Platform, register an account, make deposits or withdrawals, place bets, play casino games, or interact with our customer support team (collectively, "you" or "the Player").
By using the Platform, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and a more specific data processing notice provided to you at the point of data collection, the more specific notice shall take precedence.
Scope: This Policy applies to personal data collected through the 388gam website, mobile platform, live chat, email correspondence, telephone support, and any other channel through which you interact with 388gam. It does not apply to third-party websites or services that may be linked from the Platform.
388gam collects personal data from you in two primary ways: data you provide directly to us, and data collected automatically as you use the Platform. The categories of personal data we collect are described below.
Data You Provide Directly
Data Collected Automatically
Source of Funds Data: For deposits exceeding certain regulatory thresholds, we may request documentation evidencing the lawful source of funds used for gambling. This is a standard AML compliance requirement and applies equally to all players regardless of location.
388gam processes personal data only for specific, legitimate purposes. The table below summarises the primary purposes for which your data is used and the corresponding legal basis for each processing activity.
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration data, technical data | Contract performance |
| Identity verification (KYC) | KYC documents, registration data | Legal obligation |
| Processing deposits and withdrawals | Payment data, transaction data | Contract performance |
| Fraud prevention and AML monitoring | All categories | Legal obligation / Legitimate interests |
| Customer support | Support correspondence, account data | Contract performance |
| Personalised gaming experience | Gaming activity, usage data | Legitimate interests |
| Responsible gaming monitoring | Gaming activity, self-declaration data | Legal obligation / Legitimate interests |
| Promotional communications | Registration data, preferences | Consent |
| Platform analytics and improvement | Usage data, technical data | Legitimate interests |
| Legal and regulatory compliance | All categories as required | Legal obligation |
We will not use your personal data for purposes that are incompatible with those listed above without providing you with prior notice and, where required, obtaining your consent.
388gam processes personal data under one or more of the following legal bases, depending on the specific processing activity:
Where processing is required by law or necessary for contract performance, you may not be able to use all features of the Platform if you decline to provide the relevant data. For example, withdrawals cannot be processed without satisfactory KYC verification.
388gam does not sell your personal data. We may share your personal data with third parties only in the following limited and controlled circumstances:
All third-party service providers engaged by 388gam are subject to contractual data protection obligations. We conduct due diligence on our processors and require them to implement appropriate technical and organisational security measures.
388gam uses cookies and similar tracking technologies to operate the Platform, improve your experience, analyse usage patterns, and — where you have given consent — deliver relevant promotional content.
The cookies we use fall into the following categories:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Consent for non-essential cookies is collected at your first visit and can be updated at any time through the cookie settings panel on the Platform.
388gam retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law and our licensing obligations. Our general retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where anonymisation is not technically feasible, data is deleted using industry-standard secure deletion methods.
Subject to applicable law and certain regulatory limitations (particularly those arising from AML and KYC legal obligations), you hold the following rights in respect of your personal data held by 388gam:
Request a copy of the personal data we hold about you, along with information about how it is processed.
Request correction of inaccurate or incomplete personal data held on your account without undue delay.
Request deletion of your personal data where it is no longer necessary, subject to our legal retention obligations under AML regulation.
Request that we limit the processing of your data in certain circumstances, such as while a rectification request is under review.
Receive your personal data in a structured, machine-readable format and transmit it to another controller where technically feasible.
Object to processing based on legitimate interests, including profiling for direct marketing purposes, at any time.
To exercise any of the above rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request." We will respond to all verified requests within thirty (30) days. In some cases, we may require identity verification before processing your request.
Regulatory Limitation: Please be aware that certain data — particularly KYC documents and transaction records — cannot be deleted while we remain under a statutory obligation to retain them under AML and gaming licence requirements. We will always inform you if a deletion request cannot be fulfilled in full and will explain the applicable legal basis.
The 388gam Platform is strictly intended for adults aged 21 years or older. We do not knowingly collect or process personal data belonging to individuals under the age of 21. If you are under 21, you must not register an account, access the Platform, or submit any personal data to 388gam.
If 388gam discovers or is notified that personal data has been collected from an individual under the age of 21, we will take immediate steps to verify the position, close the relevant account, and securely delete the associated personal data. Any deposits made to such an account will be returned to the original payment source.
If you are a parent or guardian and have reason to believe that your child has submitted personal data to 388gam, please contact our support team immediately at [email protected] so that we can investigate and act accordingly.
388gam implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:
While we take all reasonable precautions, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for using a secure network when accessing your 388gam account. If you suspect that your account has been compromised, contact our 24/7 live chat support immediately.
388gam operates under an international gaming licence and may process or store your personal data on servers or through service providers located outside of Pakistan. Where personal data is transferred to a country that does not provide a level of data protection equivalent to that applicable in your jurisdiction, 388gam will ensure that appropriate safeguards are in place to protect the transferred data. Such safeguards may include:
You may request details of the specific safeguards applied to any international transfer of your data by contacting our support team at [email protected].
With your consent, 388gam may send you promotional communications about bonuses, new games, cricket betting offers, PSL promotions, slot tournaments, and other offers available on the Platform. These communications may be delivered by email, SMS, push notification, or on-Platform messaging.
You can opt in to marketing communications during registration or at any time thereafter through your account settings. You can withdraw your consent and unsubscribe from marketing communications at any time by:
Withdrawal of marketing consent does not affect your ability to use the Platform or your entitlement to transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts. These service communications are sent on the basis of contract performance and cannot be opted out of while your account remains active.
Players who have self-excluded under our Responsible Gaming programme will be automatically removed from all marketing lists for the duration of their exclusion. We take this obligation seriously and apply it without exception.
388gam reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email and/or by posting a prominent notice on the Platform prior to the changes taking effect.
We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Continued use of the Platform following the effective date of any revised Policy constitutes your acknowledgement of the updated terms.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how 388gam has handled your personal data, please contact us through one of the following channels:
We aim to acknowledge all privacy-related enquiries within forty-eight (48) hours and to provide a substantive response within thirty (30) days. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days and will inform you accordingly.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate your concern to the relevant data protection authority or regulatory body in the jurisdiction under which your complaint falls.
Effective Date: This Privacy Policy is effective as of January 2026 and supersedes all previous versions of the 388gam Privacy Policy.
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