These Terms & Conditions govern your use of the 388gam platform, including all betting, casino, gaming, promotional, and account management services made available to registered players in Pakistan and internationally. By registering an account or accessing any part of the 388gam platform, you confirm that you have read, understood, and agree to be bound by these terms in their entirety.
Last Updated: January 2026Six core areas that every 388gam player should understand before placing their first bet or spin.
You must be 21 years of age or older to register and use 388gam. Identity and age verification (KYC) is mandatory before withdrawals are processed. Providing false information to circumvent age checks is a serious breach of these terms.
All transactions on 388gam are processed in Pakistani Rupees (PKR). Deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and USDT are governed by specific conditions outlined in the Payments section of these terms.
All bonuses, free bets, and promotional credits are subject to wagering requirements and expiry conditions. Abuse of promotional offers — including multi-accounting or coordinated wagering — will result in forfeiture and account suspension.
You are solely responsible for maintaining the confidentiality of your 388gam account credentials. Any activity conducted through your account is your responsibility. Report suspected unauthorised access to our support team immediately.
Fraud, collusion, use of automated betting software, exploitation of software errors, money laundering, and any form of cheating are strictly prohibited and will result in immediate account closure and forfeiture of funds.
388gam is committed to responsible gaming. Deposit limits, session reminders, cooling-off periods, and self-exclusion are available to all players. We reserve the right to enforce limits or close accounts where problem gambling behaviour is identified.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player," "you," or "your") and 388gam ("388gam," "we," "us," or "our"), the operator of the online gaming and sports betting platform accessible at https://388gam.com and any associated mobile or web applications (collectively, the "Platform").
By accessing the Platform, completing the registration process, making a deposit, claiming a bonus, or placing any form of bet or wager, you unconditionally accept these Terms, our Privacy Policy, our Responsible Gaming Policy, and any game-specific or promotional rules that are published on the Platform from time to time. All such supplementary rules are incorporated into these Terms by reference.
If you do not agree to any part of these Terms, you must immediately cease using the Platform and, if you hold an account, contact our support team to request account closure. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of those amendments.
Important: These Terms are available in English. The English version shall be the definitive version for all purposes. In the event of any conflict between translated versions and the English version, the English version prevails.
To open and maintain a 388gam account and use the Platform, you must satisfy all of the following eligibility requirements at all times:
388gam reserves the right to request documentary proof of eligibility at any time, including during the registration process, before processing withdrawals, or in response to unusual account activity. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure.
Any person who knowingly provides false information to circumvent eligibility requirements — including age verification — commits a material breach of these Terms. 388gam will void all winnings and close the account without refund of any deposited funds in such circumstances, and may refer the matter to relevant authorities.
Each individual may hold only one (1) registered account on 388gam. Creating multiple accounts — whether under the same or different identities, email addresses, device identifiers, or payment methods — is strictly prohibited and constitutes a material breach of these Terms.
During registration, you are required to provide accurate, complete, and current information, including your full legal name, date of birth, residential address, email address, and contact number. You must promptly update your account information if any details change.
As part of our Know Your Customer (KYC) obligations under internationally recognised anti-money laundering (AML) standards, 388gam may require you to submit one or more of the following documents before withdrawals are approved:
388gam will process KYC documents within a reasonable timeframe. Withdrawal requests will be placed on hold until KYC verification is satisfactorily completed. 388gam accepts no liability for any losses or inconvenience arising from delays caused by incomplete or unsatisfactory KYC submissions.
You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username, password, or OTP codes with any third party. 388gam will not be liable for any losses resulting from unauthorised access to your account caused by your failure to maintain the security of your credentials.
The 388gam platform operates exclusively in Pakistani Rupees (PKR). All account balances, deposits, withdrawals, wagers, winnings, and bonuses are denominated and processed in PKR. No currency conversion fees are applied by 388gam on PKR transactions.
Deposits
Withdrawals
No Platform-Side Fees: 388gam does not charge processing fees on standard PKR deposits or withdrawals. Any charges applied by your bank, mobile wallet provider, or payment network are governed solely by that provider's own fee schedule.
388gam offers a range of bonuses, free bets, deposit matches, reload promotions, cashback offers, and other promotional incentives to eligible registered players. All promotions are subject to specific terms that are published alongside each offer. In the event of any conflict between specific promotional terms and these general Terms, the specific promotional terms will prevail for that promotion.
General conditions applicable to all 388gam bonuses and promotions:
388gam reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, subject to honouring legitimate claims already in progress at the time of modification.
All sports betting markets, casino games, live dealer games, slot games, and any other gaming products offered on the 388gam Platform are subject to specific product rules, which are published within each product section of the Platform. These general Terms apply in addition to all product-specific rules.
Casino games use certified Random Number Generator (RNG) technology that has been independently tested and audited for fairness. Return-to-Player (RTP) percentages are available within individual game information panels.
The following activities are strictly prohibited on the 388gam Platform. Engaging in any prohibited activity constitutes a material breach of these Terms and may result in immediate account suspension, permanent closure, forfeiture of all balances, and referral to law enforcement authorities:
388gam employs advanced fraud detection systems, third-party risk monitoring, and manual review processes. Attempts to circumvent these systems are detected and may result in permanent banning and legal action.
All content on the 388gam Platform — including but not limited to the 388gam brand name and logo, website design, graphics, software, game interfaces, text content, data feeds, and audiovisual elements — is the exclusive intellectual property of 388gam or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your own personal recreational purposes in accordance with these Terms. This licence does not extend to:
Any unauthorised use of 388gam intellectual property will be pursued to the fullest extent permitted by applicable law.
To the fullest extent permitted by applicable law, 388gam and its officers, directors, employees, agents, licensors, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, loss of data, loss of goodwill, or loss of business opportunity — arising out of or in connection with your use of or inability to use the Platform.
388gam does not warrant or represent that:
In all cases where 388gam is found liable under these Terms, our maximum aggregate liability to you shall not exceed the total amount of funds deposited by you into your account during the thirty (30) day period immediately preceding the event giving rise to the claim.
Nothing in these Terms shall limit 388gam's liability for fraud, fraudulent misrepresentation, death, or personal injury caused by our gross negligence to the extent such limitation is prohibited by applicable law.
388gam reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, for any of the following reasons (non-exhaustive):
Upon account closure, any verified balance remaining (net of any bonuses subject to outstanding wagering requirements) will be returned to the player via the original deposit payment method, subject to completion of any outstanding KYC or AML checks. 388gam is not obligated to return balances associated with accounts closed due to fraudulent activity or material Terms breaches.
You may request voluntary account closure at any time by contacting our 24/7 live chat support team or emailing [email protected]. Closure requests will be processed within five (5) business days.
388gam collects, processes, stores, and shares personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.
Your personal data is used for the following primary purposes: account management and verification, payment processing, fraud prevention, AML compliance, customer support, and the delivery of personalised promotional communications where you have opted in to receive them.
388gam will not sell your personal data to unaffiliated third parties. Data may be shared with payment processors, KYC verification providers, fraud prevention services, and regulatory bodies where required by law or our licensing obligations. For full details of how your data is collected and used, please review our Privacy Policy.
388gam is committed to promoting responsible gaming and protecting vulnerable players. We take our duty of care seriously and have implemented the following tools and measures, all accessible from your account dashboard:
Players must be 21 years of age or older to use the Platform. 388gam will not knowingly allow minors to register or gamble and will immediately close any account found to belong to a person under the age of 21.
If you are concerned about your gaming behaviour or that of someone you know, please visit our Responsible Gaming page for resources, self-assessment tools, and contact details for support organisations.
388gam reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will notify registered players by email and/or by posting a prominent notice on the Platform, with a minimum of seven (7) days' advance notice before the changes take effect, except where immediate changes are required by law or our licensing authority.
It is your responsibility to review these Terms periodically. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and request account closure before the amendments take effect.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which 388gam holds its international gaming licence.
In the event of a dispute between you and 388gam, we encourage you to first contact our customer support team to seek an informal resolution. The majority of disputes are resolved promptly through this route.
If informal resolution is not achieved within thirty (30) days of your written complaint being received by 388gam, either party may refer the dispute to binding arbitration under the rules of a mutually agreed arbitration body, or to the competent courts of the governing jurisdiction. You agree that any proceedings shall be conducted on an individual basis and not as part of any class or group action.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the 388gam support team through any of the following channels:
Our support team includes agents familiar with Pakistani banking, payment systems, and local player needs — serving players across Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Peshawar, and all of Pakistan.
Effective Date: These Terms and Conditions are effective as of January 2026. They supersede all previous versions of the 388gam Terms and Conditions.
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